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Switchboard Operator - Full Time

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Administration
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190000B3 Requisition #
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Northern Beaches Hospital (NBH) provides opportunities for the local clinical and non-clinical workforce and ensures our patients healthcare needs are met now and into the future. NBH is a fully licensed private hospital providing services to both public and private inpatients and outpatients by exceptional doctors, nurses, allied health and support staff.
 
NBH has opportunities available for switchboard operators who are responsible for the general day to day operations of the hospital switchboard and telecommunications services to ensure patients, visitors, internal and external staff are provided with an efficient communications system.
As a hospital switchboard operator you are required to have excellent customer service skills and will be responsible for accurate and efficient response to all calls made to and from the NBH switchboard and emergency calls.
 
The switchboard at Northern Beaches Hospital operates 24 hours a day requiring candidates to work a 24hr rotating roster.
 
We are seeking proactive individuals to join our extraordinary team on a full time basis.
 
You will make an impact by:
  • Answering incoming and outgoing calls
  • Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
  • Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
  • Performing routine clerical duties as required by the Manager
  • Operating hospital switchboard; and DECT and/or smart phone systems
  • Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.
You will bring to our high-performing team:
  • Previous experience in the operation of contemporary switchboards and high volume call environment
  • Demonstrated experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment
  • Exceptional communication and customer service skills
  • Experience in managing DECT and Smart Phone systems will be well regarded
  • Demonstrated ability to work autonomously and within a team 
  • Ability to stay calm in high volume environment
  • Flexible to work rotating shifts – early/late shifts & weekend work.
Your colleagues can vouch that you:
  • Are passionate about delivering exceptional customer service
  • Respect and work well with others to achieve goals
  • Act with integrity and show care for others
  • Embrace change and seek ways to improve customer service
  • Are motivated by personal growth and accountability
 
Further Information
 
If you meet the above criteria and have a special interest in working for an organisation that delivers outstanding care and service to patients and stakeholders, please apply online.
 
Our commitment to quality and safety for our patients, staff and visitors is our highest priority.  Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children’s Check prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.
 
 

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