Attendant Care Rostering Officer

Attendant Care Rostering Officer

Position: Casual
Hours: Flexible
Working Arrangement: Hybrid

About Us

At Healthscope Independence Services, our absolute focus is on helping people living with a disability get the most out of life. With over 30 years in disability support, we provide a positive and nurturing environment across Australia, promoting greater independence and confidence for our clients.

We work closely with individuals on their plans to reach their independence goals, whether in our homes or within the community. 

Sound Like You?

Are you a highly organized individual with a knack for detail and a passion for supporting others? Do you thrive in a dynamic environment where your problem-solving skills and proactive attitude make a real difference? If you excel at juggling multiple tasks, communicate clearly and effectively, and approach every challenge with a positive mindset, we want to hear from you!

Key traits we’re looking for:

• Exceptional Organizational Skills: Manage complex schedules with ease, ensuring all shifts and appointments are covered.
• Strong Communication Abilities: Interact comfortably with clients, support workers, and team members to coordinate and resolve issues.
• Problem-Solving Expertise: Handle unexpected changes or conflicts with a calm, solution-focused approach.
• Attention to Detail: Understand the importance of accuracy and follow-through in roster management.
• Empathy and Compassion: Create an environment where everyone’s needs are met with understanding and respect.

If this sounds like you and you’re eager to contribute to a supportive and inclusive workplace, we’d love to explore the opportunity with you!

What Does the Role Look Like?

As a Rostering Officer, you will be instrumental in ensuring the smooth and efficient delivery of our services. Here’s what to expect:

Key Responsibilities:

• Schedule Management: Develop and maintain staff rosters to cover all shifts and appointments according to client needs and service requirements. Manage both regular schedules and last-minute changes.
• Communication: Serve as the main contact for staff, clients, and other stakeholders regarding scheduling and roster inquiries. Resolve any issues promptly.
• Resource Allocation: Match staff skills and availability with client needs to ensure optimal coverage and balanced workloads.
• Record Keeping: Maintain accurate records of staff hours, shifts, and roster adjustments using rostering software.
• Compliance and Reporting: Ensure adherence to SCHADS and company policies. Prepare and present reports on staffing and scheduling metrics.
• Problem-Solving: Address and resolve scheduling conflicts and coverage gaps. Implement swift solutions to minimize service disruptions.
• Team Support: Collaborate with the management team to understand service requirements and support operational goals. Assist in training new staff on scheduling processes as needed.

What We Offer:

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for professional development and career growth.
• Competitive salary and benefits, including:
• Flexible working hours across a 24/7 service
• Further training and upskilling
• Career development opportunities
• Employee Assistance Program (EAP)
• Discounted health insurance
• Discounted gym membership
• A welcoming environment where you’ll go home every day with a smile

To Be Successful in This Role

• Minimum 2 years’ experience in scheduling/rostering in an administrative capacity
• Experience with rostering software
• Knowledge of Disability Services and Support plans
• Demonstrated empathy and caring attitude
• Valid NDIS check
• Fully COVID vaccinated
• Right to work in Australia
• Relevant qualifications are favourable, but we will train the right candidate in-house

Our Values

• We Care: We care for ourselves, each other, our clients, and our community.
• We Do: We dig in, are accountable, and get things done.
• We Strive: We seek continuous improvement, embrace change, adapt, share, and learn.
• We’re a Team: We welcome everyone, value all contributions, celebrate successes, and create the best place for care and work.

Interested in finding out more? See a video from one of our DSW’s summarising their experience

Join the Team :: Healthscope Independence Services

How to Apply

Applications close: 8 October 2024

For more information, contact Aryan Sachdeva at 0458 966 146.

Ready to make a difference? Click the 'Apply' button to start our online application process. Please include a cover letter and your CV.

Healthscope is an equal opportunity employer supporting diversity in our workforce. We encourage women, Aboriginal and Torres Strait Islander people, and individuals from culturally diverse backgrounds to apply.