Business Analyst

As the People, Culture and Engagement (PCE) Business Analyst you will play a key role in facilitating business change initiatives at Healthscope. In this role, you will be strategically defining business problems via in-depth data analyses and information gathering. After clearly understanding the problem, you will define the detailed requirements of the ‘solution’ and ensure the delivered solution meets the business and stakeholder requirements.

Reporting into the Head of Workforce Strategy and Analytics, you will rely heavily on data and science-based evidence to help drive PCE and business transformation. Liaising with internal and external stakeholders including PCE, Data and Analytics, and Information Technology, you will play a key role in simplifying processes, continuous improvement, innovation and digital enhancements.

This is a newly established role and function that has been growing over the past year with enormous opportunities in providing value to Healthscope and the healthcare industry. This is an opportunity to be a critical change agent and problem-solver in one of the most rewarding industries.

Key Accountabilities

Primary Activities:

·         Work with all PCE portfolios and stakeholders to understand their strategic needs and problems

·         Utilising quantitative and qualitative data to validate problems and solutions

·         Being proactive and strategic in delivering the PCE strategy

·         Developing and delivering PCE reports monthly (including c-level board reports)  

·         Collaborating with the Operational teams to ensure alignment with PCE strategy and direction

·         Responsible for workforce related metrics – ensuring business understanding and relevance

·         Collaborating with the Data and Analytics team to develop digital dashboards built with PowerBI

·         Developing and delivering training and education of workforce metrics across the business

·         Collaborating with PCE vendors (e.g. Qualtrics) to integrate data into relevant dashboards and reports    

Role Model Healthscope Safe Values – We care. We do. We strive. We’re a team:

·         Practice, role model and hold people to account to our Safe Values

·         Create a workplace that protects the health, safety and wellbeing of our people

·         Undertake duties in alignment with Healthscope’s Health and Safety system and framework

Capabilities for Success

·         Effective time management, organisation and delivery

·         Customer-service mindset, and strong ability to pre-empt and respond to customer needs in a timely manner

·         Effective communication, active listening and influencing capability

·         Exceptional relationship building and collaboration skills

·         Ability to tailor communication to different audiences

·         Ability to multitask, prioritise and execute multiple concurrent activities

·         Recognising risks and proactively raising issues and concerns before they emerge

·         Understanding of basic Healthcare terminology

Personal Attributes

·         High integrity in managing work and self

·         Empathetic capacity to build trusting relationships and confidence with key stakeholders

·         Highly engaging and personable communicator

·         Active and engaged listener

·         Strong attention to detail

Experience for Success

·         Relevant experience in a business analyst role

·         Data analysis expertise and c-level reporting

·         Confidence in working with a wide range of stakeholders

·         Change management (highly desirable)

Knowledge for Success

·         Stakeholder engagement and influence

·         Advanced computer literacy

·         Basic knowledge of the Australian Healthcare Industry (desirable)

Qualifications for Success

Mandatory:

·         3+ years’ experience working as a business analyst

·         Tertiary qualifications in a related field

Desirable:

·         Healthcare industry experience

 Note: Statements included in this position description are intended to reflect in general the duties and responsibilities of this position and are not to be interpreted as being all-inclusive

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 38 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 22^nd July 2024

To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out recruitment@healthscope.com.au