Administration Officer

About the role

We are seeking an experienced administration officer who has outstanding customer service skills.  The role is busy, diverse and requires someone that is excellent at helping people feel comfortable in this busy mental health therapy program.

The Melbourne Clinic offers a variety of inpatient, outpatient programs and outreach that are tailored to meet the needs of people with a range of mental health conditions.

We offer a supportive and inclusive working environment. We are committed to providing our staff with a structured induction and Hospital orientation and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.

The Patient Services Department & Consulting Suites are responsible for maintaining high quality administration services including reception, patient admissions, accounting services including billing and other general administration duties.

The Melbourne Clinic is located centrally in Richmond and is well served by all forms of public transport. 

Benefits we offer:

• Friendly Environment
• On-site parking at a minimal cost
• Diverse administrative duties 

Responsibilities include:

• Administration duties/ Customer service
• Financial Governance for patients
• Scheduling and follow up of patient appointments
• Admission and Discharge duties
• Liaising with staff of different departments, other hospitals and Key stakeholder engagement and liaison
• Preparation and maintenance of medical records and clinician support
• An understanding and awareness of the importance of integrity in data and business processes
• Quality improvement process
• Assisting in the timely management of patient flow pathway
• Other administration and clerical duties including ward administration  

You will join a friendly team of professionals who pride themselves on offering outstanding service and high-quality care to all patients.

To be successful in the role, the Key Selection Criteria are:

• Possess excellent communication and organisational skills
• Be able to work independently and within a multidisciplinary team environment
• Have the ability to prioritise workload and work under pressure
• Exceptional Computer Literacy
• A positive manner and excellent customer service
• Strong attention to detail
• Be flexible to work across departments when leave cover is required
• Flexible working hours including evenings and some weekends
• WebPas Hospital system experience will be highly regarded 

Why Healthscope?

When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation – no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely. 

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient’s lives.

Applications close: 9^th May 2025

For further enquiries:

Alice Balmeo, Front Office Manager - alice.bameo@healthscope.com.au or (03) 9429 4688

To Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.