Administration Team Leader
· Permanent Full Time
· Supportive Team Environment
· Excellent interpersonal and communication skills
Prince of Wales Private Hospital
Join a Team That’s Leading the Way in Private Healthcare
Prince of Wales Private Hospital is a centre of excellence in complex surgery, with a reputation for clinical safety, innovation, and outstanding patient outcomes.
Located within the prestigious Randwick Health & Innovation Precinct, we collaborate closely with Sydney Children’s Hospital, the Royal Hospital for Women, and Prince of Wales (public) Hospital—offering a dynamic and progressive environment.
While we are leaders in orthopaedics, neurosurgery, gynaecology & general surgery, we are also one of NSW’s premier maternity hospitals, caring for over 1,600 expectant families each year.
At Prince of Wales Private Hospital, you’ll be supported by expert leaders, work alongside a team committed to excellence, and have access to ongoing professional development to flourish and grow in your career.
If you’re looking to be part of a culture of excellence in an innovative and highly respected private hospital, apply now to join our team.
The Role
We are currently seeking an enthusiastic and positive Administration Team Leader to provide operational direction for the front office team.
The Team Leader role is a “hands-on” role for all areas of responsibilities across front office, with a supervisor component. Your responsibilities will include:
· Overseeing Front Reception, Bookings, Pre-Admissions, Theatre and Day Surgery admissions, discharge of patients
· Financial Consent management including private health eligibility, patient accounts collections
· Manage rosters, staffing and supervision of staff, assist Administration Manager with ongoing staff development including appraisals and informal/formal performance management
· Perform process reviews and ongoing change management where required
· Assist Administration Manager in maximizing team performance through achieving team and hospital KPI’s
· Handle enquiries and resolve complaints
· Maintain accurate documentation of patient records via webPas
· Utilise MS Office application to manage correspondence and conduct reports.
· Ad hoc duties as directed by the Administration Manager
The Department
Your team are high achieving and hard working with a great sense of team and support.
What you'll need to succeed
· Demonstrated experience and a strong working knowledge in a private health hospital setting (desirable)
· Highly developed interpersonal and communication skills with the ability to communicate effectively within a team.
· Strong team management and conflict management and resolution skills
· Experience in hospital/patient management software systems (webPas)
· Advanced computer skills in MS Office (Outlook, Word, Excel)
Why Healthscope?
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
· Flexibility to work across one or multiple hospitals across our network.
· Discounted health insurance for full-time and part-time employees
· Continuous professional development, education & support provided to encourage growth
We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.
Come and be the difference in our patient's lives.
Applications close: 30th January 2026
To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to recruitment@healthscope.com.au
More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.