Front Office Manager

📁
Administration
📅
2100010F Requisition #
  • The Victoria Clinic is a 52 bed private mental health facility with plans to expand in 2021/2022 situated in Prahran, close to public transport, the Market and restaurants.
  • Professional development opportunities are provided and supported.
  • Full time position of 76 hours per fortnight.
  • Knowledge of Health Funds, Webpas and Zedmed 

Are you looking for a challenging yet rewarding position with an organisation that allows you to be a part of something bigger?

Enthusiastic individuals who can demonstrate proven experience in a management role, a commitment to patient care and customer service are encouraged to apply.

As the Front Office Manager your responsibilities will include:

  • Understanding of hospital administration processes from pre-admissions to discharge including informed financial consents, private health funding eligibility, patient accounts, billings, debtors collection, accounts payable
  • Rosters, staffing and supervision of staff including reception, pre-admissions, discharges, billing, overlooking of the administration of Day Programs, Process review and ongoing change management
  • Handling of enquiries and complaint resolution
  • Working knowledge of patient management systems (Webpas and Zedmed) and Microsoft Office applications
  • Experience in managing and leading a team
  • The day to day running of the consulting suites
  • Ensuring a client service culture
  • IT trouble shooting and problem solving

Essential Criteria:

  • Promote a positive and collaborative team work environment and an efficient business culture
  • Assisting and coordinating internal and external audits
  • Sound knowledge and understanding of medical terminology
  • Excellent interpersonal, verbal and written communication skills
  • Exceptional organisational and time management skills as well as an ability to multi-task
  • Professional and pleasant demeanour
  • Ability to develop positive relationships with a diverse range of people both internal and external
  • Willingness and ability to learn and complete new tasks and the flexibility to embrace change
  • Ability to work both autonomously and collaboratively within the scope of the role
  • Knowledge of patient management systems including Webpas, Zedmed and Health Fund billing process 
  • Ability to run & manage staff and administration across various areas within the Clinic 

Applications close: 18th May 2021

For further enquiries: Please contact Allison Carr, General Manager Phone: 03 9526 0200

To Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.

 

 

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