2000019H Requisition #

Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff. 

We are seeking a Liaison Officer who will be responsible for admitting patients with accurate election status, maximising revenue by thoroughly assessing all admissions to determine their correct classification, which will complement the strategic direction, operational processes and budget of the Northern Beaches Hospital.

This role sits in our Mental Health Unit

The Liaison Officer provides day to day support to all levels of staff within the Mental Health Unit regarding revenue and policy information. They will provide a customer focused approach working in close collaboration with clerical and finance staff.  In this role you will work as part of the health care team, adhering to Healthscope and NBH policies and procedures and key performance indicators, participating in working parties or committees (as required) demonstrating a commitment to quality improvement through National Safety & Quality Healthcare Standards (NSQHS), EQuIPNational, Workplace Health and Safety (WHS) and achievement of NBH accreditation.

The successful applicant will be expected to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.

To be successful in this role, you will also possess the following skills and attributes:

  • Previous experience in a health administration role
  • Previous experience with patient administration systems
  • Excellent verbal communication skills and the ability to deal confidently and courteously with people at all levels
  • Certificate III in Health Administration
  • Experience with WebPAS
  • Demonstrated high level of customer service skills
  • Previous experience in the private healthcare system
  • Well-developed problem solving and conflict resolution skills
  • Demonstrated ability to work in a high volume and demanding environment with proven capacity to show initiative, problem solve and prioritise
  • Accuracy and attention to detail

To apply: All applications must be lodged online. Please click the Apply button to lodge an application (applications should include cover letter, CV and 2 current work-related referees).


Our commitment to quality and safety for our patients, staff and visitors is our highest priority.  Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children’s Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.

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