SDA Area Manager
Area Manager (In-Home Disability Services)
At the Healthscope Independence Services (HIS), we are seeking a passionate and experienced Area manager to lead our Specialist Disability Accommodation (SDA) apartment services operating within the NDIS.
· Permanent, Full Time
· Classification: Level 6 – (Pay point will be determined based on experience and qualifications).
· Work Location: Metro Melbourne and Geelong
About Us
For over 30 years, Healthscope Independence Services has been supporting people with disability to live more independently. Operating across multiple states, we provide both community-based and in-house support, guided by a person-centred approach. Our team is driven by compassion, respect, and a shared goal of helping clients achieve what matters most to them. We work with clients on their plans to reach their independence goals in our homes or in the community and build their confidence to make more choices in their daily life. Healthscope Independence Services is NDIS accredited and registered with TAC and WorkSafe Victoria, TIO and iCare. We meet all government and legislative requirements.
At Healthscope Independence Services (HIS), we offer:
- Supportive and inclusive workplace culture.
- Penalty rates, allowances, and entitlements in line with the SCHADS Award.
- Employee Assistance Program (EAP) for confidential wellbeing support.
- Everyday Star recognition programs for outstanding performance.
- Ongoing Learning and Development.
- Free Flu Vaccination Vouchers
About the Role
This key leadership role will report to the Director, Client Services. The area manager will be required to support a team of team leaders across SDA apartment sites. Oversee the delivery of high‑quality concierge and planned support services aligned with NDIS practice standards. This role will collaborate closely with internal teams to maintain service continuity and positive client outcomes.
A typical day may include:
Providing leadership and guidance to Team Leaders, offering expert advise, coaching, and support to ensure high‑quality service delivery.
Supporting client‑centred practice, including oversight of client intake, assessments, referrals, and ensuring smooth admission processes.
Monitoring compliance and quality, such as staff training, documentation, audits, and continuous improvement activities across the service.
Managing financial and business performance, including oversight of budgets, reporting, and supporting Supervisors to meet financial responsibilities.
Driving team development, through mentoring, performance discussions, onboarding new Supervisors, and fostering a positive, values‑driven culture.
Promoting safety and risk management, responding to incidents, supporting wellbeing initiatives, and ensuring staff have the training and tools to work safely.
To be considered for this role you will have:
Certificate IV in Disability, Community Services or Aged Care
Strong understanding of SDA, SIL, and NDIS Quality & Safeguarding frameworks.
Proven experience in SDA or residential disability leadership
Excellent communication, written, interpersonal, and organisational skills.
Experience managing multiple stakeholders, conflict and negotiations and comfort making decisions that balance risk, client outcomes and commercial/strategic issues.
Ability to mentor and coach staff to ensure best practice service delivery is achieved.
If you meet these criteria and feel this role aligns with your values and experience, we would love to hear from you. To apply, please include a cover letter, and CV. You will only be contacted if you proceed to the next stage.
Applications close: 24th March 2026
More Information: Our commitment to quality and safety for our clients, staff and visitors is our highest priority. Applicants will be required to provide a valid NDIS screening Check, First Aid, CPR. Driver’s License and Evidence of right to work in Australia prior to appointment. For more information visit our website.
Healthscope is an equal opportunity employer supporting diversity in our workforce. We encourage women, people of Aboriginal and Torres Strait Islander heritage and people of culturally diverse backgrounds to apply.