Support Services Manager

Support Service Manager- Melbourne Private

About us 
Melbourne Private Hospital is a 122-bed high acuity facilityco-located with the Royal Melbourne Hospital in the heart of Parkville, 1.7km from Melbourne CBD. Our hospital offers highly specialised services including cardiac, neurosurgery, robotics, advanced coronary care, cardiothoracic, orthopaedic, and general surgery. These services are supported by 3 wards, a 10-bed intensive care unit, 4-bed acute coronary care unit and 6-bed neurosurgical high dependency unit.

About the role:

Are you looking for a challenging yet rewarding job with an organisation that allows you to be a part of something bigger?

An exciting opportunity has become available for a Support Services Manager, to join our team on a full-time basis.

Enthusiastic individuals who can demonstrate proven experience in a leadership role, a commitment to patient care and customer service are encouraged to apply.

Key responsibilities:

You will be required to provide leadership to our support services teams services whilst delivering a high standard of service to our patients, staff and guests

Responsibilities will include:

·       

·       Team Leadership and Management

·       Operational oversight

·       Reporting and Compliance

·       Quality and infection control

·       Risk Management

·       Stakeholder collaboration

·       Staff engagement

Essential Criteria:

The ideal candidate for this role will have:

·       Previous Leadership experience in a similar capacity, ideally from a hospital or in the hospitality sectors

·       Previous experience with a computerised rostering system (i.e. Kronos etc).

·       Highly developed customer service skills

·       Flexibility and adaptability

·       Excellent communication and interpersonal skills

·       Extensive cleaning knowledge in all surface elements

·       Knowledge of OHS and Infection control procedures

·       Demonstrated ability to train and upskill staff.

Why Healthscope?
When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation – no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely. 

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient’s lives.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

Applications Close: 15/09/2025 Monday

For Further Enquiries: Please contact the Healthscope Talent Acquisition team at recruitment@healthscope.com.au

To Apply: Please click on the 'Apply' button to be taken to our online application form.